Returns & Exchanges

Due to the perishable nature of our traditional sweets and savories, we generally do not accept returns; however, we are committed to ensuring your satisfaction if products arrive damaged or incorrect.

Return Process

• 1.
  Document the Issue

  Upon delivery, inspect your package immediately and take clear photographs of any damage or quality concerns along with the original packaging.

• 2.
  Contact Customer Support

  Email our support team within 24 hours of receipt with your order number and the photographs to initiate a resolution request.

• 3.
  Quality Assessment

  Our quality control team will review your claim to verify the condition of the food items and determine if a replacement or refund is applicable.

• 4.
  Resolution Processing

  Once approved, we will process a fresh replacement shipment or issue a refund to your original payment method within 5-7 business days.